If you have questions and need assistance, please request a chat with ATLeisure Customer Support during normal business hours, excluding national holidays.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions and need assistance, please email ATLeisure Customer Support.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions, please call ATLeisure Customer Service Center in the US and Canada, 8 am - 5 pm Monday - Friday, Eastern Standard Time (EST).

ATLeisure Customer Service Center

Here you can find the most recent instruction manuals for our products as well as our most frequently asked questions and contact information.

Missing Hardware Kit

Unpacked Damaged Part

Can't Identify a Part

Parts Not Aligning During Assembly

Bolt Won't Thread or Seems Incorrect

Accidental Damage During Assembly

Getting Started & Assembly Help

Umbrella Won't Open/Close Smoothly?

Is Your Cantilever Umbrella Base Wobbly

Cantilever Umbrella Rotation Stuck or Stiff?

Umbrella Canopy Tilting Issues?

Umbrella Leaning or Tipping Over? Safety First!

Solar LED Lights Not Working? Troubleshooting Guide

Umbrella Light Strip Not Working? Troubleshooting Steps

Troubleshooting Common Issues

Keep Your Umbrella Sturdy: Tightening Bolts

Maximizing Solar LED Light Performance & Battery Care

Cantilever Umbrella Care: Winter Storage & Cleaning Tips

Guide: Dismantling Your Offset Umbrella's Lower Pole

Product Care & Maintenance

Patio Covers: Features, Care, and Protection FAQs

Umbrella Covers: Sizing, Solar Panels, and Specifics

Furniture Covers: Ensuring a Good Fit & Preventing Water Pooling

Finding the Perfect Cover for Your Outdoor Items

Covers: Selection, Use & Care

Need Replacement Parts for Your Umbrella?

Replacing the Battery in Your Solar LED Umbrella

Requesting a Replacement Part: What We Need

Umbrella Replacement Parts: Availability and How to Check

Ordering Parts for Items Purchased from Retail Partners (e.g., Costco)

Purchasing Individual Furniture Pieces or Cushions Separately

Payment and Shipping Process for Replacement Parts

Ordering a Replacement Umbrella Canopy: Quick & Easy Steps

Replacement Batteries for Pre-2023 Umbrellas: Availability Info

Replacement Parts & Repairs

Costco Cantilever Umbrella: Minimum Adjustable Height

Do You Have Physical Atleisure Stores?

Product FAQs & Specifics

Product Warranty: A Quick Overview

Understanding Your Atleisure Product Warranty: Coverage & Claims

Warranty Information

Your Order: Status, Changes, and Common Questions

Shipping & Delivery Policy Details

Ordering, Shipping & Delivery

Our Return Policy: Process, Conditions, and Important Notes

Returns & Exchanges

Information Needed for Efficient Customer Support

Helpful Resources & Contact

About Us

About Atleisure

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