Here are answers to frequently asked questions about managing and tracking your Atleisure order. What is the status of my order? / How can I track my package?. Once your order is sent to our warehouse for shipping, our system will send a shipment not

Here are answers to frequently asked questions about managing and tracking your Atleisure order.<h3 id="order-status--tracking">Order Status &amp; Tracking</h3>What is the status of my order? / How can I track my package?Once your order is sent to our warehouse for shipping, our system will send a shipment notification email which includes your tracking information. You can use this to monitor your delivery&apos;s progress.If you have an account on our website, you may also be able to track your order status via your &quot;Order History&quot; section.For further questions after checking these, please contact our Customer Service.<h3 id="modifying-your-order">Modifying Your Order</h3>Can I change my order?We can only attempt to change orders that have not yet been processed for shipping by our warehouse. Once an order shows a status of &quot;preparing for shipping,&quot; &quot;shipping,&quot; or &quot;delivered,&#x201D; we are unfortunately unable to accept any edits or cancellations.To request a change to an unprocessed order, please reach out to our Customer Service Helpdesk promptly via our Chatbot or Contact Us form.<h3 id="shipping-basics">Shipping Basics</h3>Where do you ship?We currently ship within the United States. This does not include Hawaii and Alaska at this time.How long does it take to ship my order?Your order will generally ship from our warehouse within 24 - 48 hours of being placed. Orders placed on a Friday or over the weekend will typically ship on the following business day.How long does it take for my order to be delivered?Typical delivery times for our Free Standard Shipping can range from 7-10 days from the date your order is placed. Please note these are estimates.Do you offer free shipping?We offer free standard shipping on all purchases, with the exception of some replacement parts which may incur a shipping fee.What if I&apos;m not home for delivery?If you&apos;re not home, the carrier will typically attempt a new delivery on the next business day. In some cases, you may need to collect your package from your local post office if direct delivery is not possible.

Your Order: Status, Changes, and Common Questions

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms, available here: https://atleisure.com/policies/terms-of-service. Please review this policy carefully when purchasing our products,

This Shipping &amp; Delivery Policy is part of our Terms of Service (&quot;Terms&quot;) and should be read alongside our main Terms, available here: <a href="https://atleisure.com/policies/terms-of-service" target="_blank" rel="noopener noreferrer">https://atleisure.com/policies/terms-of-service</a>. Please review this policy carefully when purchasing our products, as it applies to any order you place with us.<h3 id="shipping-options--times">Shipping Options &amp; Times</h3>Standard Shipping (Free):We offer free standard shipping on all purchases, except for certain replacement parts. Typical delivery times for standard shipping range from 7-10 days from placing your order.Expedited Shipping:As an option at checkout, we offer expedited shipping throughout the United States for an additional cost. Rates for expedited shipping are calculated at checkout and may include:<ul><li>2-Day Shipping</li><li>Next-Day Shipping</li></ul>If you select an expedited shipping option, we will follow up after your order is placed with any additional relevant shipping information. All stated delivery times and dates are good faith estimates only.<h3 id="shipping-locations--restrictions">Shipping Locations &amp; Restrictions</h3>Where do you ship?We currently ship only within the United States. This does not include Hawaii or Alaska.Do you ship to P.O. Boxes?No, we only ship to direct physical mailing addresses and cannot deliver to P.O. Boxes.<h3 id="order-processing-time">Order Processing Time</h3>Your order will generally ship from our warehouse within 24 - 48 hours of placing it. Orders placed on a Friday or over a weekend will typically ship on the following business day.

Shipping & Delivery Policy Details

If you have questions and need assistance, please request a chat with ATLeisure Customer Support during normal business hours, excluding national holidays.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions and need assistance, please email ATLeisure Customer Support.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions, please call ATLeisure Customer Service Center in the US and Canada, 8 am - 5 pm Monday - Friday, Eastern Standard Time (EST).

ATLeisure Customer Service Center

Ordering, Shipping & Delivery

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Parts Not Aligning During Assembly

Bolt Won't Thread or Seems Incorrect

Accidental Damage During Assembly

Getting Started & Assembly Help

Umbrella Won't Open/Close Smoothly?

Is Your Cantilever Umbrella Base Wobbly

Cantilever Umbrella Rotation Stuck or Stiff?

Umbrella Canopy Tilting Issues?

Umbrella Leaning or Tipping Over? Safety First!

Solar LED Lights Not Working? Troubleshooting Guide

Umbrella Light Strip Not Working? Troubleshooting Steps

Troubleshooting Common Issues

Keep Your Umbrella Sturdy: Tightening Bolts

Maximizing Solar LED Light Performance & Battery Care

Cantilever Umbrella Care: Winter Storage & Cleaning Tips

Guide: Dismantling Your Offset Umbrella's Lower Pole

Product Care & Maintenance

Patio Covers: Features, Care, and Protection FAQs

Umbrella Covers: Sizing, Solar Panels, and Specifics

Furniture Covers: Ensuring a Good Fit & Preventing Water Pooling

Finding the Perfect Cover for Your Outdoor Items

Covers: Selection, Use & Care

Need Replacement Parts for Your Umbrella?

Replacing the Battery in Your Solar LED Umbrella

Requesting a Replacement Part: What We Need

Umbrella Replacement Parts: Availability and How to Check

Ordering Parts for Items Purchased from Retail Partners (e.g., Costco)

Purchasing Individual Furniture Pieces or Cushions Separately

Payment and Shipping Process for Replacement Parts

Ordering a Replacement Umbrella Canopy: Quick & Easy Steps

Replacement Batteries for Pre-2023 Umbrellas: Availability Info

Replacement Parts & Repairs

Costco Cantilever Umbrella: Minimum Adjustable Height

Do You Have Physical Atleisure Stores?

Product FAQs & Specifics

Product Warranty: A Quick Overview

Understanding Your Atleisure Product Warranty: Coverage & Claims

Warranty Information

Our Return Policy: Process, Conditions, and Important Notes

Returns & Exchanges

Information Needed for Efficient Customer Support

Helpful Resources & Contact

About Us

About Atleisure