We want you to be satisfied with your Atleisure purchase. Here’s what you need to know about our return policy. Returns may be made by contacting our Customer Service Helpdesk via Chatbot or our Contact Us form within 30 days of receiving your purcha

<p>We want you to be satisfied with your Atleisure purchase. Here&#x2019;s what you need to know about our return policy.</p><h3 id="initiating-a-return">Initiating a Return</h3><p>Returns may be made by contacting our Customer Service Helpdesk via Chatbot or our Contact Us form within <strong>30 days of receiving your purchase</strong>.</p><h3 id="conditions-for-return">Conditions for Return</h3><ul><li>The item must be <strong>unused, undamaged, and in good, resalable condition</strong>.</li><li>Please remove all existing shipping labels from the box.</li><li>Securely pack the item to prevent damage during transit. Items showing signs of use or damage upon return will not be accepted.</li></ul><h3 id="fees--refunds">Fees &amp; Refunds</h3><ul><li>Please note that some returns may incur a <strong>25% restocking fee</strong>.</li><li>Shipping and handling charges for returning items are <strong>non-refundable</strong>.</li><li>Once the returned item is received and inspected, we will refund the purchase price (less any applicable fees) to your original payment method.</li></ul><h3 id="non-returnable-items">Non-Returnable Items</h3><ul><li>Items that are discounted, including items purchased with discount codes or coupons, are considered <strong>final sale and cannot be returned or exchanged</strong>.</li></ul><h3 id="exchanges">Exchanges</h3><p>We do not accept exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.</p><h3 id="return-shipping-address">Return Shipping Address:</h3><p>5324 Georgia Highway 85<br>Suite 600, Docks 43-45<br>Forest Park, GA 30297</p><p><em>Please contact Customer Service before shipping a return to ensure it is properly authorized and processed.</em></p>

Our Return Policy: Process, Conditions, and Important Notes

If you have questions and need assistance, please request a chat with ATLeisure Customer Support during normal business hours, excluding national holidays.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions and need assistance, please email ATLeisure Customer Support.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions, please call ATLeisure Customer Service Center in the US and Canada, 8 am - 5 pm Monday - Friday, Eastern Standard Time (EST).

ATLeisure Customer Service Center

Returns & Exchanges

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Umbrella Leaning or Tipping Over? Safety First!

Solar LED Lights Not Working? Troubleshooting Guide

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Guide: Dismantling Your Offset Umbrella's Lower Pole

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Do You Have Physical Atleisure Stores?

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