Your Atleisure product purchase is covered by a manufacturer’s warranty from the date of purchase for a limited time (duration may vary depending on the product and retailer) against defects in materials and workmanship only. This warranty does not c

<p>Your Atleisure product purchase is covered by a manufacturer&#x2019;s warranty from the date of purchase for a limited time (duration may vary depending on the product and retailer) against defects in materials and workmanship only.</p><p><strong>This warranty does not cover:</strong></p><ul><li>Damage due to improper assembly, alterations, accidents, disaster, misuse, abuse, or negligence.</li><li>Acts of nature (e.g., wind, fire, freezing).</li><li>Normal weather-related wear such as discoloration, rusting, mold, mildew, or finish fading due to environmental exposure.</li><li>Products used for commercial purposes or purchased through third-party sales.</li></ul><p>The warranty is non-transferable.</p><p>For full details on what is covered, exclusions, and how to file a claim, please see our comprehensive article: <a href="https://help.atleisure.com/en-US/understanding-your-atleisure-product-warranty-coverage-and-claims-1404860" target="_blank">&quot;Understanding Your Atleisure Product Warranty: Coverage &amp; Claims&quot;</a>.</p>

Product Warranty: A Quick Overview

Your Atleisure product purchase is backed by a manufacturer’s warranty. Here’s what you need to know about its coverage and how to make a claim. Your product is covered under a manufacturer’s warranty from the date of purchase for a limited time (the

<p>Your Atleisure product purchase is backed by a manufacturer&#x2019;s warranty. Here&#x2019;s what you need to know about its coverage and how to make a claim.</p><h3 id="what-does-my-product-warranty-cover">What Does My Product Warranty Cover?</h3><p>Your product is covered under a manufacturer&#x2019;s warranty from the date of purchase for a limited time (the exact duration can depend upon the product and the retailer from whom it was purchased). This warranty covers <strong>defects in materials and workmanship only</strong>.</p><p><em>Once replacement parts are sent, the original warranty period does not restart. There is not a separate warranty on replacement parts themselves; they are covered under the remainder of the original product warranty, if any. Replacement parts are typically replaced only once.</em></p><h3 id="what-is-not-covered-by-my-product-warranty">What Is NOT Covered by My Product Warranty?</h3><p>The warranty does not cover damage resulting from:</p><ul><li>Improper assembly or alterations</li><li>Accidents, disaster, misuse, abuse, or negligence</li><li>Acts of nature (e.g., wind, fire, freezing)</li><li>Other weather-related damage, including but not limited to:<ul><li>Discoloration or fading of the finish</li><li>Rusting</li><li>Mold or mildew as a result of prolonged exposure to the elements or improper storage</li></ul></li><li>Products used for commercial purposes</li><li>Products purchased through third-party sales</li></ul><p>The warranty is non-transferable.</p><h3 id="is-rust-covered-under-the-warranty">Is Rust Covered Under the Warranty?</h3><p>We treat the frames of our metal furniture to help prevent rusting. However, if a painted surface on a steel frame is scratched, exposing bare metal, rust will likely occur if water contacts that area. Rust can also form on any metal surface where water is allowed to pool or remain for an extended period.</p><p>Because we cannot control these naturally occurring processes or exposure to the elements, <strong>rust is not covered under our warranty</strong>. We recommend promptly touching up any scratches and following proper care and storage guidelines to minimize rust.</p><h3 id="how-do-i-file-a-warranty-claim">How Do I File a Warranty Claim?</h3><p>To file a warranty claim for your item, please contact our Customer Service Helpdesk. You can reach us by:</p><ul><li>Using our <strong>Chatbot</strong> at <a href="https://help.atleisure.com" target="_blank">help.atleisure.com</a></li><li>Submitting a request via our <strong>Contact Us form</strong>: <a href="https://help.atleisure.com/en-US/contact" target="_blank">https://help.atleisure.com/en-US/contact</a></li><li>Emailing us at <strong>customerservice@atleisure.com</strong></li></ul><p>Our normal business hours are Monday through Friday, 8 AM &#x2013; 5 PM EST.</p><p><strong>To process your claim, we will require:</strong></p><ul><li>A copy of your original purchase receipt.</li><li>The product model number or a clear description of the product.</li><li>Photos that clearly show the issue or defect you are reporting.</li></ul><h3 id="response-times">Response Times</h3><p>During our peak season (typically February &#x2013; August), when we experience a higher volume of inquiries, it may take 24 to 72 hours for our team to respond. We appreciate your patience and will get back to you as soon as possible.</p>

Understanding Your Atleisure Product Warranty: Coverage & Claims

If you have questions and need assistance, please request a chat with ATLeisure Customer Support during normal business hours, excluding national holidays.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions and need assistance, please email ATLeisure Customer Support.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions, please call ATLeisure Customer Service Center in the US and Canada, 8 am - 5 pm Monday - Friday, Eastern Standard Time (EST).

ATLeisure Customer Service Center

Warranty Information

Missing Hardware Kit

Unpacked Damaged Part

Can't Identify a Part

Parts Not Aligning During Assembly

Bolt Won't Thread or Seems Incorrect

Accidental Damage During Assembly

Getting Started & Assembly Help

Umbrella Won't Open/Close Smoothly?

Is Your Cantilever Umbrella Base Wobbly

Cantilever Umbrella Rotation Stuck or Stiff?

Umbrella Canopy Tilting Issues?

Umbrella Leaning or Tipping Over? Safety First!

Solar LED Lights Not Working? Troubleshooting Guide

Umbrella Light Strip Not Working? Troubleshooting Steps

Troubleshooting Common Issues

Keep Your Umbrella Sturdy: Tightening Bolts

Maximizing Solar LED Light Performance & Battery Care

Cantilever Umbrella Care: Winter Storage & Cleaning Tips

Guide: Dismantling Your Offset Umbrella's Lower Pole

Product Care & Maintenance

Patio Covers: Features, Care, and Protection FAQs

Umbrella Covers: Sizing, Solar Panels, and Specifics

Furniture Covers: Ensuring a Good Fit & Preventing Water Pooling

Finding the Perfect Cover for Your Outdoor Items

Covers: Selection, Use & Care

Need Replacement Parts for Your Umbrella?

Replacing the Battery in Your Solar LED Umbrella

Requesting a Replacement Part: What We Need

Umbrella Replacement Parts: Availability and How to Check

Ordering Parts for Items Purchased from Retail Partners (e.g., Costco)

Purchasing Individual Furniture Pieces or Cushions Separately

Payment and Shipping Process for Replacement Parts

Ordering a Replacement Umbrella Canopy: Quick & Easy Steps

Replacement Batteries for Pre-2023 Umbrellas: Availability Info

Replacement Parts & Repairs

Costco Cantilever Umbrella: Minimum Adjustable Height

Do You Have Physical Atleisure Stores?

Product FAQs & Specifics

Your Order: Status, Changes, and Common Questions

Shipping & Delivery Policy Details

Ordering, Shipping & Delivery

Our Return Policy: Process, Conditions, and Important Notes

Returns & Exchanges

Information Needed for Efficient Customer Support

Helpful Resources & Contact

About Us

About Atleisure