Understanding Your Atleisure Product Warranty: Coverage & ClaimsUpdated 12 days ago

Your Atleisure product purchase is backed by a manufacturer’s warranty. Here’s what you need to know about its coverage and how to make a claim.

What Does My Product Warranty Cover?

Your product is covered under a manufacturer’s warranty from the date of purchase for a limited time (the exact duration can depend upon the product and the retailer from whom it was purchased). This warranty covers defects in materials and workmanship only.

Once replacement parts are sent, the original warranty period does not restart. There is not a separate warranty on replacement parts themselves; they are covered under the remainder of the original product warranty, if any. Replacement parts are typically replaced only once.

What Is NOT Covered by My Product Warranty?

The warranty does not cover damage resulting from:

• Improper assembly or alterations
• Accidents, disaster, misuse, abuse, or negligence
• Acts of nature (e.g., wind, fire, freezing)
• Other weather-related damage, including but not limited to:
  • Discoloration or fading of the finish
  • Rusting
  • Mold or mildew as a result of prolonged exposure to the elements or improper storage
• Products used for commercial purposes
• Products purchased through third-party sales

The warranty is non-transferable.

Is Rust Covered Under the Warranty?

We treat the frames of our metal furniture to help prevent rusting. However, if a painted surface on a steel frame is scratched, exposing bare metal, rust will likely occur if water contacts that area. Rust can also form on any metal surface where water is allowed to pool or remain for an extended period.

Because we cannot control these naturally occurring processes or exposure to the elements, rust is not covered under our warranty. We recommend promptly touching up any scratches and following proper care and storage guidelines to minimize rust.

How Do I File a Warranty Claim?

To file a warranty claim for your item, please contact our Customer Service Helpdesk. You can reach us by:

• Using our Chatbot at help.atleisure.com
• Submitting a request via our Contact Us form: https://help.atleisure.com/en-US/contact
• Emailing us at [email protected]

Our normal business hours are Monday through Friday, 8 AM – 5 PM EST.

To process your claim, we will require:

• A copy of your original purchase receipt.
• The product model number or a clear description of the product.
• Photos that clearly show the issue or defect you are reporting.

Response Times

During our peak season (typically February – August), when we experience a higher volume of inquiries, it may take 24 to 72 hours for our team to respond. We appreciate your patience and will get back to you as soon as possible.