Your Order: Status, Changes, and Common QuestionsUpdated 14 days ago
Here are answers to frequently asked questions about managing and tracking your Atleisure order.
Order Status & Tracking
What is the status of my order? / How can I track my package?
Once your order is sent to our warehouse for shipping, our system will send a shipment notification email which includes your tracking information. You can use this to monitor your delivery's progress.
If you have an account on our website, you may also be able to track your order status via your "Order History" section.
For further questions after checking these, please contact our Customer Service.
Modifying Your Order
Can I change my order?
We can only attempt to change orders that have not yet been processed for shipping by our warehouse. Once an order shows a status of "preparing for shipping," "shipping," or "delivered,” we are unfortunately unable to accept any edits or cancellations.
To request a change to an unprocessed order, please reach out to our Customer Service Helpdesk promptly via our Chatbot or Contact Us form.
Shipping Basics
Where do you ship?
We currently ship within the United States. This does not include Hawaii and Alaska at this time.
How long does it take to ship my order?
Your order will generally ship from our warehouse within 24 - 48 hours of being placed. Orders placed on a Friday or over the weekend will typically ship on the following business day.
How long does it take for my order to be delivered?
Typical delivery times for our Free Standard Shipping can range from 7-10 days from the date your order is placed. Please note these are estimates.
Do you offer free shipping?
We offer free standard shipping on all purchases, with the exception of some replacement parts which may incur a shipping fee.
What if I'm not home for delivery?
If you're not home, the carrier will typically attempt a new delivery on the next business day. In some cases, you may need to collect your package from your local post office if direct delivery is not possible.