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Warranty

What does my product warranty cover?

Your product purchase is covered under a manufacturer’s warranty from the date of purchase for a limited time (depending upon the retailer purchased from) against defects in materials and workmanship only. 

This warranty does not cover damage due to improper assembly, alterations, accident, disaster, misuse, abuse, negligence, acts of nature (i.e. wind, fire or freezing), or other weather-related damage including but not limited to discoloration, rusting or fading of the finish as a result of exposure to the elements. The warranty does not cover products used for commercial use or third-party sales and is non-transferable.

Once replacement parts are sent, the warranty does not restart, There is not a warranty on replacement parts as they will only be replaced once. 

What is not covered by my product warranty

The warranty does not cover damage due to improper assembly, alterations, accident, disaster, misuse, abuse, negligence, acts of nature (i.e. wind, fire or freezing), or other weather-related damage including but not limited to discoloration, rusting, or fading of the finish as a result of exposure to the elements. The warranty does not cover products used for commercial use or third-party sales and is non-transferable.

Is rust-covered under the warranty?

We treat the frames of our furniture to prevent rusting, however if a painted surface of a steel frame is scratched and exposing bare metal, rust will occur if water gets on those areas. Rust can also occur on any metal surface where water is left for an amount of time. Because we cannot control naturally occurring processes, we do not cover rust under our warranty.

How do I file a warranty claim?

To file a warranty claim for your item, please contact our Customer Service Helpdesk or you may reach us by e-mail at [email protected] during normal business hours Monday through Friday between 8 AM – 5 PM EST. 

We will require a copy of your receipt, model number or description of the product as well as request photos to better understand the issue that you are having with your product. During peak season when we are busiest (February – August) it may take 24 to 72 hours to respond.

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