<h3 id="isPasted">What is the status of my order?</h3><p>Once your order is sent to our warehouse for shipping, the system will send a shipment notification with the tracking information. Please contact us directly through chat or email with additional questions.&#xA0;</p><h3 id="can-i-change-my-order">Can I change my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;preparing for shipping,&#x201D; &quot;shipping&quot; or &quot;delivered,&#x201D; we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through our Customer Service Helpdesk.</p><h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently only ship within the United States. This does not include Hawaii and Alaska.&#xA0;</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Your order will generally ship within 24 - 48 hours of placing it, unless the order is placed on a Friday or over the weekend, in which case it will ship the following business day.</p><h3 id="how-long-does-it-take-my-order-to-be-delivered">How long does it take my order to be delivered?</h3><p>Typical delivery times can range from &#xA0;7-10 days from placing your order.&#xA0;</p><h3 id="do-you-offer-free-shipping">Do you offer free shipping?</h3><p>We offer free shipping on all purchases except replacement parts.&#xA0;</p>

General

<div id="isPasted" style="box-sizing: border-box; color: rgb(33, 39, 33); font-family: futura-pt, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;"><em>This Shipping &amp; Delivery Policy is part of our Terms of Service (&quot;Terms&quot;) and should be therefore read alongside our main Terms: https://atleisure.com/policies/terms-of-service. Please carefully review our Shipping &amp; Delivery Policy when purchasing our products. This policy will apply to any order you place with us.</em></span></div><p><br></p><h3 id="do-you-offer-free-shipping">Do you offer free shipping?&#xA0;</h3><p>We offer free shipping on all purchases except replacement parts.&#xA0;</p><h3 id="how-long-does-it-take-my-order-to-be-delivered">How long does it take my order to be delivered?&#xA0;</h3><p>Typical delivery times can range from 7-10 days from placing your order for Free Standard Shipping.</p><h3 id="isPasted">Where do you ship?</h3><p>We currently only ship within the United States. This does not include Hawaii and Alaska.&#xA0;</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?&#xA0;</h3><p>Your order will generally ship within 24 - 48 hours of placing it, unless the order is placed on a Friday or over the weekend, in which case it will ship the following business day.&#xA0;</p><h3 id="do-you-offer-fast-shipping">Do you offer fast shipping?</h3><p>As an option at check-out, we offer expedited shipping throughout the United States for an additional cost.</p><p>We also offer expedited shipping at the following rates:&#xA0;</p><ul><li>Free Standard Shipping 7-10 Days</li><li>2-Day - Calculated at checkout&#xA0;</li><li>Next-Day - Calculated at checkout&#xA0;</li></ul><p>If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.</p><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order has shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><h3 id="what-if-im-not-home">What if I&apos;m not home?</h3><p>If you&apos;re not home, a new delivery will be performed the next day.</p><p>You may also have to go to your local post office to collect your package in case it cannot be delivered to you.</p><h3 id="do-you-ship-to-po-boxes">Do you ship to P.O. Boxes?</h3><p>No, we only ship to direct mailing addresses.</p>

Shipping

<h3 id="isPasted">Do you accept returns?</h3><p><span style="font-size: 14px;">Returns may be made by contacting our Customer Service Helpdesk within 30 days of receiving your purchase.</span></p><p><span style="font-size: 14px;">Please note that some returns may incur a 25% restocking fee. Shipping and handling for returning items is is non-refundable.&#xA0;</span></p><p><span style="font-size: 14px;">When returning an item, the item must be unused, undamaged and in good condition.&#xA0;</span><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please remove all existing shipping labels from the box and securely pack the item so that it does not get damaged in transit. If the item has signs of use or damage, the return will not be accepted.</span></p><p><span style="font-size: 14px;">Once the item is received and inspected, we will refund your item to the original payment method.</span></p><p><span style="font-size: 14px;">Items that are discounted, including items purchased with discount codes or coupons are final and cannot be returned or exchanged.</span></p><p style="line-height: 1;"><strong>Return Shipping Address:</strong></p><p style="line-height: 1;">5324 Georgia Highway 85</p><p style="line-height: 1;">Suite 600, Docks 43-45</p><p style="line-height: 1;">Forest Park, GA 30297</p><p style="line-height: 1;"><br></p><h3 id="can-i-exchange-an-item">Can I exchange an item?</h3><p><span style="font-size: 14px;">We do not accept exchanges. We will process a return and refund for you instead. Please see below instructions for making a return.&#xA0;</span></p><p id="isPasted"><span style="font-size: 14px;">Returns may be made by contacting our Customer Service Helpdesk within 30 days of receiving your purchase.</span></p><p><span style="font-size: 14px;">Please note that some returns may incur a 25% restocking fee. Shipping and handling for returning items is is non-refundable.&#xA0;</span></p><p><span style="font-size: 14px;">When returning an item, the item must be unused, undamaged and in good condition.&#xA0;</span><span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please remove all existing shipping labels from the box and securely pack the item so that it does not get damaged in transit. If the item has signs of use or damage, the return will not be accepted.</span></p><p><span style="font-size: 14px;">Once the item is received and inspected, we will refund your item to the original payment method.</span></p><p><span style="font-size: 14px;">Items that are discounted, including items purchased with discount codes or coupons are final and cannot be returned or exchanged.</span></p><p style="line-height: 1;"><strong>Return Shipping Address:</strong></p><p style="line-height: 1;"><strong>5324 Georgia Highway 85</strong></p><p style="line-height: 1;"><strong>Suite 600, Docks 43-45</strong></p><p style="line-height: 1;"><strong>Forest Park, GA 30297</strong></p>

Returns

<h3 id="isPasted">Do you have physical stores?</h3><p>We currently do not have any physical storefronts under our brand name.&#xA0;</p><h3 id="is-there-a-warranty">Is there a warranty?</h3><p>Your product purchase is covered under a manufacturer&#x2019;s warranty from the date of purchase for a limited time against defects in materials and workmanship only.&#xA0;</p><p>This warranty does not cover damage due to improper assembly, alterations, accident, disaster, misuse, abuse, negligence, acts of nature (i.e., wind, fire or freezing), or other weather-related damage, including but not limited to discoloration, rusting, mold, mildew or fading of the finish as a result of exposure to the elements.&#xA0;</p><p>The warranty does not cover products used for commercial use or third-party sales and is non-transferable.&#xA0;</p>

Other

<h3 id="what-does-my-product-warranty-cover">What does my product warranty cover?</h3><p>Your product purchase is covered under a manufacturer&#x2019;s warranty from the date of purchase for a limited time (depending upon the retailer purchased from) against defects in materials and workmanship only.&#xA0;</p><p>This warranty does not cover damage due to improper assembly, alterations, accident, disaster, misuse, abuse, negligence, acts of nature (i.e. wind, fire or freezing), or other weather-related damage including but not limited to discoloration, rusting or fading of the finish as a result of exposure to the elements. The warranty does not cover products used for commercial use or third-party sales and is non-transferable.</p><p>Once replacement parts are sent, the warranty does not restart, There is not a warranty on replacement parts as they will only be replaced once.&#xA0;</p><h3 id="what-is-not-covered-by-my-product-warranty">What is not covered by my product warranty</h3><p>The warranty does not cover damage due to improper assembly, alterations, accident, disaster, misuse, abuse, negligence, acts of nature (i.e. wind, fire or freezing), or other weather-related damage including but not limited to discoloration, rusting, or fading of the finish as a result of exposure to the elements. The warranty does not cover products used for commercial use or third-party sales and is non-transferable.</p><h3 id="is-rust-covered-under-the-warranty">Is rust-covered under the warranty?</h3><p>We treat the frames of our furniture to prevent rusting, however if a painted surface of a steel frame is scratched and exposing bare metal, rust will occur if water gets on those areas. Rust can also occur on any metal surface where water is left for an amount of time. Because we cannot control naturally occurring processes, we do not cover rust under our warranty.</p><h3 id="how-do-i-file-a-warranty-claim">How do I file a warranty claim?</h3><p>To file a warranty claim for your item, please contact our Customer Service Helpdesk or you may reach us by e-mail at customerservice@atleisure.com during normal business hours Monday through Friday between 8 AM &#x2013; 5 PM EST.</p><p>We will require a copy of your receipt, model number or description of the product as well as request photos to better understand the issue that you are having with your product. During peak season when we are busiest (February &#x2013; August) it may take 24 to 72 hours to respond.</p>

Warranty

Covers

If you have questions and need assistance, please request a chat with ATLeisure Customer Support during normal business hours, excluding national holidays.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions and need assistance, please email ATLeisure Customer Support.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions, please call ATLeisure Customer Service Center in the US and Canada, 8 am - 5 pm Monday - Friday, Eastern Standard Time (EST).

FAQs

Categories