Umbrella Light Strip Not Working? Troubleshooting StepsUpdated 3 hours ago

If the LED light strip on your Atleisure patio umbrella isn't working, we understand your concern and have a few suggestions.

1. Request Our Analysis Guide:

We may have an analysis guide specific to your umbrella model that can help you identify common causes (like connection issues or battery problems) and potentially resolve the issue yourself. Please contact us to see if a guide is available for your model.

2. Understanding Light Strip Design:

It's important to know that on many of our umbrellas, the LED light strips are integrated into the main frame (ribs) during manufacturing overseas. Due to this integrated design, individual replacement light strips or ribs with lights are often not available as separate stock items.

What This Means for Direct Replacement:

If troubleshooting doesn't solve the problem, a direct replacement of just the light strip or an individual lighted rib might not be an option. However, we still encourage you to reach out.

Contact Us with Details:

Please provide your umbrella's model number, purchase receipt, and a description (photos/video helpful) of the issue. We can then confirm specifics for your model and advise on any available solutions or next steps.

Reach out via our Chatbot at help.atleisure.com or use our Contact Us form: https://help.atleisure.com/en-US/contact.