Ordering Parts for Items Purchased from Retail Partners (e.g., Costco)Updated 3 hours ago

If you need replacement parts for Atleisure products originally purchased from one of our retail partners, like Costco, we're here to help.

To process your request, please provide us with the following:

• The product's model number (check your instruction manual or packaging). Manuals here.
• A copy of your original purchase receipt from the retailer.
• Your complete shipping information (full address and phone number).
• If applicable, the specific part number(s) needed and a photo of any damage. For a full list of information we generally need, please see our article: "Information Needed for Efficient Customer Support".

Once we receive these details, we can assist you with your request, including information on availability, any costs, and the invoicing/payment process if applicable.

Please contact us via our Chatbot at help.atleisure.com or use our Contact Us form: https://help.atleisure.com/en-US/contact.