Cantilever Umbrella Rotation Stuck or Stiff?Updated 5 hours ago

The 360° rotation is a great feature! If you're having trouble rotating your umbrella, try these steps:

Troubleshooting Rotation

• Correct Crank Handle: Ensure you are using the 360° Crank Handle (E) which attaches to the holder pole (F), not the canopy crank handle.
• Check for Obstructions: Carefully inspect the area around the base of the holder pole where it meets the rotation mechanism. Look for any debris, cords, or other items that might be blocking its path.
• Gentle Operation: Apply smooth, even pressure when turning the crank handle. Avoid sudden or forceful jerks. Sometimes, a slight lift or wiggle on the main pole (while someone else tries the crank) can help free up a minor bind, but do this gently.
• Base and Pole Connection: Ensure all bolts connecting the holder pole to the base assembly are secure but not overtightened in a way that could pinch the rotation mechanism.

Important Note on Lubricants: The manuals do not typically recommend user-applied lubricants, as these can attract dirt or damage certain materials. Focus on cleanliness and ensuring no parts are bent or jammed.

Need More Help?

If the rotation remains stuck or very stiff after these checks, please contact our Customer Service team for assistance.