Unpacked Damaged PartUpdated 5 hours ago
We're very sorry if a part of your new furniture arrived damaged. We want to make this right for you quickly.
Crucial First Step:
Please do NOT proceed with assembly if the damage seems structural or could affect the safety or functionality of the furniture.
What to Do Next:
- Take clear photos of the damage. If there's a part label or sticker near the damage, please include that in your photos too.
- Identify the damaged part using your instruction manual (e.g., "Part A - Chair Seat," "Part H - Left Sofa Piece"). You can find all manuals here.
Contact Us Immediately:
To get a replacement, please contact Atleisure Customer Service with the following:
- A copy of your purchase receipt.
- The model number of your product.
- Your photos of the damage.
- A description of the damaged part (using the manual's identifier).
Our Chatbot is available at help.atleisure.com, or you can use our Contact Us form here: https://help.atleisure.com/en-US/contact. Clear photos are essential for us to help you.