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Unpacked Damaged PartUpdated 5 hours ago

We're very sorry if a part of your new furniture arrived damaged. We want to make this right for you quickly.

Crucial First Step:

Please do NOT proceed with assembly if the damage seems structural or could affect the safety or functionality of the furniture.

What to Do Next:

  • Take clear photos of the damage. If there's a part label or sticker near the damage, please include that in your photos too.
  • Identify the damaged part using your instruction manual (e.g., "Part A - Chair Seat," "Part H - Left Sofa Piece"). You can find all manuals here.

Contact Us Immediately:

To get a replacement, please contact Atleisure Customer Service with the following:

  • A copy of your purchase receipt.
  • The model number of your product.
  • Your photos of the damage.
  • A description of the damaged part (using the manual's identifier).

Our Chatbot is available at help.atleisure.com, or you can use our Contact Us form here: https://help.atleisure.com/en-US/contact. Clear photos are essential for us to help you.

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