If you have questions and need assistance, please request a chat with ATLeisure Customer Support during normal business hours, excluding national holidays.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions and need assistance, please email ATLeisure Customer Support.

Please include a description of the issue, model number of the product, photo of damage, and full receipt so that we may expedite your request.

If you have questions, please call ATLeisure Customer Service Center in the US and Canada, 8 am - 5 pm Monday - Friday, Eastern Standard Time (EST).

ATLeisure Customer Service Center

<h3 id="isPasted">What is the status of my order?</h3><p>Once your order is sent to our warehouse for shipping, the system will send a shipment notification with the tracking information. Please contact us directly through chat or email with additional questions.&#xA0;</p><h3 id="can-i-change-my-order">Can I change my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;preparing for shipping,&#x201D; &quot;shipping&quot; or &quot;delivered,&#x201D; we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through our Customer Service Helpdesk.</p><h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently only ship within the United States. This does not include Hawaii and Alaska.&#xA0;</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p>Your order will generally ship within 24 - 48 hours of placing it, unless the order is placed on a Friday or over the weekend, in which case it will ship the following business day.</p><h3 id="how-long-does-it-take-my-order-to-be-delivered">How long does it take my order to be delivered?</h3><p>Typical delivery times can range from &#xA0;7-10 days from placing your order.&#xA0;</p><h3 id="do-you-offer-free-shipping">Do you offer free shipping?</h3><p>We offer free shipping on all purchases except replacement parts.&#xA0;</p>

GeneralUpdated 2 months ago

What is the status of my order?

Can I change my order?

Where do you ship?

How long does it take to ship my order?

How long does it take my order to be delivered?

Do you offer free shipping?